KEY HOLDER JOB DESCRIPTION
As A Key Holder for Earthbound Trading Company it is imperative that everyone in this position not only embodies the standards set forth but also strives for ways to improve set standards. The following attributes, qualities and responsibilities are a requirement for all Key Holders working for Earthbound Trading Company and must be adhered to at all times. Key Holders are paid on an hourly basis and the position is a part-time status.
Key Holder Attributes: Key Holders are required to be skilled in every facet of their job description with the ability to pass these qualities and attributes along to subordinates. Managing people requires quality leadership abilities. Remember that the best way to ensure a team possesses all of these qualities as well is to lead by example. Along with many other attributes, the Key Holder must be;
• Honest: It is important for Key Holders to hold themselves highly accountable regarding ethics. The ethics of the team are a direct reflection of the Management team and Key Holders are expected to be honest and hold themselves to high ethical standards at all times.
• Able to Delegate: The key to delegation is identifying the strengths of the team, and capitalizing on them. Find out what each team member enjoys doing most. Chances are if they find a task more enjoyable, they will likely put more thought and effort behind it.
• Able to Effectively Communicate: It is extremely important that Key Holders be able to clearly and successfully describe what their team needs to accomplish. A Key Holder must be able to convey the vision of common goals set forth by the company and the Store Manager to the team, so that the team can work towards the same goals.
• Positive: Morale is linked to productivity, and it is the Key Holder’s job as a team leader to instill positive energy in the store. A sense of humor and the creation of a fun and inviting environment are necessary for a thriving team. A team that is constantly learning to find humor in everyday struggles will create a work environment that will become a happy and healthy space. A space where all employees look forward going to work every day.
• Confident: It is important to keep confidence levels up and assure everyone that setbacks are natural and that the important thing is to focus on the larger goal. By staying calm and confident as a leader, Key Holders will help keep the team feeling the same. Store teams will take cues from leaders, so it is important to display a high level of confidence and calm demeanor when facing adversities.
• Committed: A committed Key Holder will expect the team to work hard and produce quality content. In order to achieve this, Key Holders must lead by example at all times regarding their own responsibilities so that the staff sees the level of expectations set forth.
• Inspirational: Key Holders must be able to work with the Store Manager to help create a team that is invested and interested in the accomplishments of the store. Generating enthusiasm for the hard work the Store Manager and team are all putting in is crucial. Being able to inspire the team is great for focusing on the future goals, but it is also important for the present motivations.
SALES FOCUS: Key Holders should be present on the sales floor as much as possible during their time in the store. The Key Holder;
• Consistently meets the company set sales goals; both personal and store level goals.
• Utilizes company provided visual tools to coach employees on the importance of maintaining satisfactory performance in all areas of sales and customer service when necessary.
• Promotes leadership by example by setting and exemplifying a high standard of customer service and Earthbound Trading Company’s sales techniques at all times while on the sales floor. Key Holders are also responsible for ensuring all subordinates achieve the same high standards in the absence of their Management.
• Promotes leadership by example by maintaining a high standard for statistics and sales goals accomplishments.
Key Holder Job Description—Updated June 2015
OPERATIONS: Successful managing requires an individual to be multi-task oriented and priority driven. Key Holders are responsible for the completion and accuracy of any day-to-day store operations given to them by the Store Manager, Assistant Manager or District Manager. The Key Holder;
• Understands all human resource, operational and personnel policies and procedures and adheres to and enforces them at all times.
• Understands and successfully demonstrates what it means to meet the needs of the business and plans all tasks for themselves and the team around adhering to these expectations.
• Utilizes team members to assist in day-to-day operations and places a strong emphasis on delegation.
• Utilizes the time spent on the sales floor to accomplish the majority of the operation and administration duties (including but not limited to: banking, inventories, damages, reports, communications, records and any other administrative duties) and leads by example by ceasing tasks when customers are present.
• Ensures that all other Managers on Duty are aware of daily priorities and fulfill needs with the same high standard as the Store Manager.
• Can understand and successfully implement all company communications including but not limited to; One Voice, Merchandise Alerts, Visual Updates, markdowns, product updates and hardware/display standards.
• Ensures the stockroom and all other non-sales floor facilities for the store are kept clean, organized and safe per policy when necessary.
• Follows and makes sure all subordinates follow all procedures and policies set forth by Earthbound Trading Company regarding banking, cash funds, credit card processing and other accounting matters.
• Understands and coaches on theft deterrents, internal theft protocol and the importance of maintaining an accurate inventory at all times.
• Accepts responsibility and takes action when funds in the store do not balance during their shift.
To Apply: https://www.earthboundtrading.com/careers